Help & Support

Email support@cedarcoach.com with a description of the issue, the app version, and the steps that led to it. Do not email passwords, Apple Health exports, private keys, or other unnecessary sensitive information.

For privacy questions or verified access, correction, or deletion requests, email privacy@cedarcoach.com from the address associated with your Cedar account.

In Cedar, open You > Account & Security > Delete Account. The app asks you to confirm before it starts permanent deletion of the active account and associated application data.

Limited copies may remain temporarily in provider backups, security records, or records required by law. Deleting Cedar does not cancel an App Store subscription; manage subscriptions separately through your Apple account.

Cloud AI coaching is optional. Review or change it under You > Coach preferences. When it is off, Cedar blocks new coaching requests from being sent for AI processing.

Turning cloud AI off does not delete information already stored in your Cedar account. Use account deletion or contact privacy support for a deletion request.

Manage Apple Health categories in the Health app or Cedar permission settings. Cedar only receives categories you authorize. Some logging features can write workouts, mindfulness, water, or nutrition records when you grant write access.

Camera, photo, location, notification, music, and Face ID access can be managed in iOS Settings. Some Cedar features will be unavailable when their permission is off.

Cedar is not an emergency or medical service. If you may be in immediate danger or need urgent medical help, contact local emergency services or an appropriate crisis service.